217.367.9999 — info@soccerplanetcu.com

Frequently Asked Questions

General

What footwear can be used on your surface? 

A player's footwear must conform to the following standards: rubber flat-soled shoes or other footwear designed for artificial surfaces must be worn. No footwear with less than 30 molded mini-studs shall be permitted. 

Do we register as a team or individual? 

You can have a captain/coach for each team who can register online and then invite the rest of the teammates (minimum of 9 per team) to register and pay. Everyone has to pay individually. We also have free agent teams if a player wants to sign up as an individual. If your team does not reach the minimum number of players then we can add free agents to complete your roster. 

Membership

How long does my membership last? 

Membership at Soccer Planet provides you with direct access to the innovative mix of sports, recreational events, and facility amenities that we have to offer!  At Soccer Planet, it is our goal to provide all of our members with a unique and individual experience every time you visit, and to do OUR BEST to help you BE YOUR BEST! 
 

What can I do if I want to add family members to my membership? 

Annual Membership Fee ($20 per Individual or $40 per Family) 

Refund Policy

Leagues Refund Policy 

All refunds requested before the registration deadline of the session will be subject to a $25 non-refundable processing fee. No refunds will be issued after the registration deadline. Refunds must be requested in writing. 

Class / Camp Refund Policy

All refunds requested before the start of the session will be subject to a $25 non-refundable processing fee. After the start of the session no refunds will be issued. Refunds must be requested in writing. All refunds will be made via company check and may take 10 – 14 days to process.

Party / Facility Rental Refund Policy 

Deposits of parties and facility rentals are not refundable. At the discretion of the GM, this fee may be available as a credit toward future party / facility rental dates.